Auto Service Concierge - Customer-Focused Vehicle Care

Servco Pacific Inc.; Hawaii; Presencial; USD 268 000 - 335 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Guaranteed base salary

Commission incentives

Resumo da oferta

Servco Maui is seeking a Service Consultant to greet customers, determine needed services, and act as the liaison between customers and our technicians.

You will provide cost and time estimates, monitor repair status, and book repair orders. A high school diploma and at least one year in sales or customer service are required, along with a valid driver’s license.

We offer a base salary of $2,000 per month plus commissions and opportunities to earn through strong customer service scores.

Qualificações

• High school graduate or equivalent.
• Minimum one year of sales or customer service experience.
• General mechanical knowledge gained either through work experience or education
• Strong communication and customer relations skills
• Strong attention to detail
• Ability to multi-task and meet deadlines
• Valid driver’s license and strong driving record
• Auto dealership service writing experience preferred

Responsabilidades

• Welcome customers and determine which vehicle services are needed
• Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
• Provide accurate cost and time estimates and obtain customer’s approval
• Monitor status of vehicle service/repair and keep customer informed
• Book and close repair orders on a timely basis
• Arrange for customer loaner vehicles if needed
• Follow-up on back ordered parts and contact customer to schedule return appointment
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

Conhecimentos

Communication skills

Customer service

Attention to detail

Multitasking

Formação académica

High school diploma

Descrição da oferta de emprego

Servco Maui is seeking a Service Consultant to greet customers, determine needed services, and act as the liaison between customers and our technicians.

You will provide cost and time estimates, monitor repair status, and book repair orders. A high school diploma and at least one year in sales or customer service are required, along with a valid driver’s license.

We offer a base salary of $2,000 per month plus commissions and opportunities to earn through strong customer service scores.