Auto Service Concierge: Customer Liaison & Repairs Expert

Servco Pacific Inc.; Kona (KY); On-site; USD 38,000 - 51,000; Full time

Job summary

Servco Kona seeks a Service Consultant to welcome customers and determine which vehicle services are needed. You will act as a liaison between technicians and customers, explaining work required and providing transparent estimates.

Responsibilities include inspecting records, monitoring repair progress, booking repair orders, arranging loaner vehicles, and following up on parts. A strong service mindset and attention to detail are essential.

Qualifications

• High school graduate or equivalent.
• Minimum one year of sales or customer service experience.
• General mechanical knowledge gained either through work experience or education.
• Strong communication and customer relations skills.
• Strong attention to detail.
• Ability to multi-task and meet deadlines.
• Valid driver’s license and strong driving record.
• Auto dealership service writing experience preferred.

Responsibilities

• Welcome customers and determine which vehicle services are needed.
• Work as a liaison between our technicians and customers to provide understanding of work needed.
• Inspect customer vehicle records and visually assess if additional services are needed.
• Provide accurate cost and time estimates and obtain customer’s approval.
• Monitor status of vehicle service/repair and keep customer informed.
• Book and close repair orders on a timely basis.
• Arrange for customer loaner vehicles if needed.
• Follow-up on back ordered parts and contact customer to schedule return appointment.
• Check to ensure all items requested were completed and payment is made before returning the vehicle.

Skills

Sales

Customer service

Communication

Attention to detail

Multi-tasking

Valid driver's license

Education

High school diploma

Job description

Servco Kona seeks a Service Consultant to welcome customers and determine which vehicle services are needed. You will act as a liaison between technicians and customers, explaining work required and providing transparent estimates.

Responsibilities include inspecting records, monitoring repair progress, booking repair orders, arranging loaner vehicles, and following up on parts. A strong service mindset and attention to detail are essential.