Auto Service Advisor | Customer-Focused Tech Troubleshooter

Crain Buick GMC of Springdale; Conway (AR); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401K with company match

Health insurance

Dental Insurance

Vision Insurance

Promote from within

Job summary

Crain Automotive Team in Arkansas seeks a Service Advisor to help customers by sharing product and service information, resolving issues, and building trust through strong communication.

You will document interactions, troubleshoot concerns, and contribute to a growing team across multiple dealerships statewide. This role emphasizes customer service excellence, reliability, and the ability to prioritize tasks in a fast-paced environment.

Qualifications

• Prior customer service or sales experience required.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.
• Must pass a background check and drug screen.
• 401K plan with percentage match.
• Health, dental and vision insurance.
• Promote from within across dealerships statewide.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about products and services.
• Troubleshoot and resolve product issues.
• Document and update customer records.
• Develop and maintain a knowledge base of products and services.

Skills

Customer service experience

Sales experience

Rapport building

Multitasking

Communication skills

Positive demeanor

Background check clearance

Job description

Crain Automotive Team in Arkansas seeks a Service Advisor to help customers by sharing product and service information, resolving issues, and building trust through strong communication.

You will document interactions, troubleshoot concerns, and contribute to a growing team across multiple dealerships statewide. This role emphasizes customer service excellence, reliability, and the ability to prioritize tasks in a fast-paced environment.