Service Advisor

Crain Buick GMC of Springdale; Indian Head Lake Estates (AR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K with match

Health insurance

Dental insurance

Vision insurance

Promote from within

Job summary

Crain Buick GMC of Springdale seeks a Service Advisor to provide product and service information, resolve technical issues, and document all customer interactions with exceptional handling. You will build trusting relationships and support customers through the service experience across Northwestern Arkansas.

The role emphasizes strong written and verbal communication, urgency, and the ability to multitask in a fast-paced dealership environment with comprehensive benefits.

Qualifications

• Previous experience in customer service or sales is a must.
• Ability to build rapport with clients.
• Ability to prioritize and multitask, with urgency.
• Positive, professional demeanor in a hospitality environment.
• Excellent written and verbal communication skills.
• Must pass a background check and drug screen.
• Industry leading 401K plan with percentage match.
• Affordable health, dental and vision insurance.
• Promote from within; statewide dealership network.

Responsibilities

• Handle customer inquiries and concerns with urgency.
• Provide information about products and services to build trust.
• Troubleshoot and resolve product issues with clear communication.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of evolving products and services.

Skills

Customer service

Rapport building

Communication skills

Multitasking

Hospitality mindset

Background check

Job description

We are seeking a Service Advisor to join our team! You would be providing product and service information, resolving technical issues, building trusting relationships with customers, and documenting all customer interactions or records through exceptional customer handling skills.

Responsibilities

• Handle customer inquiries and concerns with urgency
• Provide information about the products and services building trust
• Troubleshoot and resolve product issues and concerns with communication in mind
• Document and update customer records based on interactions providing value
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• Previous experience in customer service or sales aMUST
• Ability to build rapport with clients
• Ability to prioritize and multitask, always projecting a sense of urgency
• Positive and professional demeanor, projected in a hospitality environment
• Excellent written and verbal communication skills
• Must be able to pass a background check and drug screen
• Industry leading 401K plan with percentage match
• Affordable health, dental and vision insurance
• Promote from within, we have several dealerships statewide

The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as collision centers for body repairs. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So, if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you.