Customer Experience & Solutions Advisor

Crain Buick GMC of Springdale; Indian Head Lake Estates (AR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K with match

Health insurance

Dental insurance

Vision insurance

Promote from within

Job summary

Crain Buick GMC of Springdale seeks a Service Advisor to provide product and service information, resolve technical issues, and document all customer interactions with exceptional handling. You will build trusting relationships and support customers through the service experience across Northwestern Arkansas.

The role emphasizes strong written and verbal communication, urgency, and the ability to multitask in a fast-paced dealership environment with comprehensive benefits.

Qualifications

• Previous experience in customer service or sales is a must.
• Ability to build rapport with clients.
• Ability to prioritize and multitask, with urgency.
• Positive, professional demeanor in a hospitality environment.
• Excellent written and verbal communication skills.
• Must pass a background check and drug screen.
• Industry leading 401K plan with percentage match.
• Affordable health, dental and vision insurance.
• Promote from within; statewide dealership network.

Responsibilities

• Handle customer inquiries and concerns with urgency.
• Provide information about products and services to build trust.
• Troubleshoot and resolve product issues with clear communication.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of evolving products and services.

Skills

Customer service

Rapport building

Communication skills

Multitasking

Hospitality mindset

Background check

Job description

Crain Buick GMC of Springdale seeks a Service Advisor to provide product and service information, resolve technical issues, and document all customer interactions with exceptional handling. You will build trusting relationships and support customers through the service experience across Northwestern Arkansas.

The role emphasizes strong written and verbal communication, urgency, and the ability to multitask in a fast-paced dealership environment with comprehensive benefits.