Customer-Centric Auto Service Advisor | Growth & Benefits

Parkway Automotive Service; Little Rock (AR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Locally Owned Business

Team oriented environment

Opportunity for Growth

Flexibility

Competitive Compensation

401(k) matching

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Job summary

Parkway Automotive Service in Little Rock, AR is seeking a Service Advisor who balances customer care, clear communication, and sales to guide customers through the service process. You’ll present recommendations, coordinate workflow with technicians, ensure a professional experience from intake through delivery, and help the shop grow revenue while delivering high-quality service.

Greet customers professionally, build estimates using digital inspections, and follow all procedures to ensure a

Qualifications

• Greet customers professionally and guide them through the intake and inspection process.
• Build and present estimates using digital inspections and approved pricing guidelines.
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations.
• Follow all intake, documentation, follow up, and delivery procedures.
• Ensure a positive final experience through quality control, delivery review, and post service follow up.

Responsibilities

• Greet customers professionally and guide them through the intake and inspection process
• Build and present estimates using digital inspections and approved pricing guidelines
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
• Follow all intake, documentation, follow up, and delivery procedures
• Ensure a positive final experience through quality control, delivery review, and post service follow up

Skills

Customer service

Sales skills

Organization

Communication

Script adherence

Job description

Parkway Automotive Service in Little Rock, AR is seeking a Service Advisor who balances customer care, clear communication, and sales to guide customers through the service process. You’ll present recommendations, coordinate workflow with technicians, ensure a professional experience from intake through delivery, and help the shop grow revenue while delivering high-quality service.

Greet customers professionally, build estimates using digital inspections, and follow all procedures to ensure a