Service Advisor

Crain Buick GMC of Springdale; Conway (AR); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401K with company match

Health insurance

Dental Insurance

Vision Insurance

Promote from within

Job summary

Crain Automotive Team in Arkansas seeks a Service Advisor to help customers by sharing product and service information, resolving issues, and building trust through strong communication.

You will document interactions, troubleshoot concerns, and contribute to a growing team across multiple dealerships statewide. This role emphasizes customer service excellence, reliability, and the ability to prioritize tasks in a fast-paced environment.

Qualifications

• Prior customer service or sales experience required.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.
• Must pass a background check and drug screen.
• 401K plan with percentage match.
• Health, dental and vision insurance.
• Promote from within across dealerships statewide.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about products and services.
• Troubleshoot and resolve product issues.
• Document and update customer records.
• Develop and maintain a knowledge base of products and services.

Skills

Customer service experience

Sales experience

Rapport building

Multitasking

Communication skills

Positive demeanor

Background check clearance

Job description

We are seeking a Service Advisor to join our team! You will be responsible for helping customers by providing product and service information, resolving technical issues, building trusting relationships with customers, and documenting all customer interactions or records.
Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service or sales a MUST
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Must be able to pass a background check and drug screen
• Industry leading 401K plan with percentage match
• Affordable health, dental and vision insurance
• Promote from within, we have several dealerships statewide

The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as collision centers for body repairs. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So, if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you.