Service Advisor

Crain Buick GMC of Springdale; Douglas Corner (AR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401K with match

Health, dental, vision Insurance

Promote from within

Job summary

Crain Buick GMC of Springdale is seeking a Service Advisor to help customers by providing product and service information and resolving technical issues. You will handle inquiries, provide details on products and services, and ensure accurate documentation of interactions.

The role emphasizes customer service, problem solving, and teamwork across Arkansas' largest family-owned dealer group, with strong benefits and growth opportunities.

Qualifications

• Previous experience in customer service, sales, or related fields is a plus.
• Strong communication and interpersonal skills.
• Ability to build rapport with clients.
• Ability to prioritize and multitask effectively.
• Positive and professional demeanor.

Responsibilities

• Assist customers by providing product and service information.
• Troubleshoot and resolve customer inquiries and issues.
• Document interactions and maintain customer records.
• Develop and maintain knowledge of Crain Automotive products and services.
• Promote from within; opportunities across several dealerships statewide.

Skills

Customer service

Sales

Communication skills

Multitasking

Rapport building

Job description

We are seeking a Service Advisor to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields a plus
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Industry leading 401K plan with percentage match
• Low cost, excellent health, dental and vision insurance
• Promote from within, we have several dealerships statewide

The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as a collision center for body repairs. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So, if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you.