Auto Service Advisor - Customer-Focused & Growth-Oriented

Lockhart Cadillac Fishers; Fishers (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Training Programs

Job summary

Lockhart Cadillac Fishers is seeking a motivated Service Advisor to join our Service Department. The role acts as the primary contact between customers and technicians, ensuring transparent, professional service and a smooth repair process.

The successful candidate will have automotive service knowledge, strong communication, and organizational skills, with a focus on building lasting customer relationships in a fast-paced dealership setting.

Qualifications

• Previous automotive dealership or automotive service experience preferred.
• Previous Service Advisor experience strongly preferred.
• Strong customer service and communication skills.
• Ability to explain automotive repairs and maintenance to customers clearly.
• Strong organizational and time-management skills.
• Ability to work effectively in a fast-paced environment.
• Professional appearance and positive attitude.
• Ability to work well with technicians, management, and other dealership departments.
• Valid driver's license and acceptable driving record.
• Ability to use computers, dealership management systems, and basic office software.

Responsibilities

• Greet customers promptly and professionally when they arrive for service.
• Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.
• Perform vehicle walk-arounds and identify additional maintenance or service needs.
• Prepare accurate repair orders and communicate recommended services clearly.
• Provide customers with estimates, timelines, and updates throughout the repair process.
• Communicate effectively with technicians and the Service Department to ensure work is completed accurately and efficiently.
• Review technician recommendations and explain repairs and maintenance to customers in an easy-to-understand manner.
• Obtain customer authorization before additional work is performed.
• Keep customers informed of changes to repair timelines, costs, and vehicle status.
• Conduct thorough final reviews of completed work with customers.
• Maintain accurate records and follow dealership policies and manufacturer procedures.
• Deliver a high level of customer service while meeting department performance and sales objectives.
• Promote recommended maintenance and repair services based on the customer's vehicle needs.
• Maintain a professional, organized, and positive work environment.

Skills

Customer service

Communication skills

Organizational skills

Dealership experience

Problem solving

Team player

Drivers license

Attention to detail

Time management

Customer relations

Job description

Lockhart Cadillac Fishers is seeking a motivated Service Advisor to join our Service Department. The role acts as the primary contact between customers and technicians, ensuring transparent, professional service and a smooth repair process.

The successful candidate will have automotive service knowledge, strong communication, and organizational skills, with a focus on building lasting customer relationships in a fast-paced dealership setting.