Cadillac Service Advisor

Lockhart Cadillac Greenwood; Fishers (IN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) or retirement plan

Employee vehicle/service discounts

Manufacturer and dealership training

Job summary

Lockhart Cadillac Greenwood is seeking a motivated, customer-focused Service Advisor to join our Service Department. The Service Advisor is the primary contact between customers and technicians, ensuring a professional, transparent, and exceptional service experience.

The ideal candidate understands automotive service, communicates well, and builds lasting customer relationships. You will greet customers, document symptoms, prepare repair orders, provide estimates and updates, and explain

Qualifications

• Experience in automotive dealership or service environment is preferred.
• Experience as Service Advisor is strongly preferred.
• Ability to explain automotive repairs and maintenance to customers clearly.
• Valid driver's license and acceptable driving record.
• Strong computer skills and comfort using dealership software.

Responsibilities

• Greet customers promptly and professionally when they arrive for service.
• Listen to customer concerns and document vehicle symptoms and requested services.
• Perform vehicle walk-arounds and identify additional maintenance needs.
• Prepare repair orders and communicate recommended services clearly.
• Provide customers with estimates, timelines, and updates throughout the repair process.
• Communicate with technicians and the Service Department to ensure work is completed accurately and efficiently.
• Explain repairs and maintenance to customers in an easy-to-understand manner.
• Obtain customer authorization before additional work is performed.
• Keep customers informed of changes to repair timelines, costs, and vehicle status.
• Conduct final reviews of completed work with customers.
• Maintain accurate records and follow dealership policies.
• Deliver high level of customer service while meeting department performance and sales objectives.
• Promote maintenance and repair services based on vehicle needs.

Skills

Customer service

Communication

Organization

Time management

Professionalism

Team player

Relationship building

Tools

Dealertrack DMS

Xtime

Job description

Position Summary

Lockhart Cadillac is seeking a motivated, customer-focusedService Advisorto join our Service Department. The Service Advisor serves as the primary point of contact between our customers and our technicians, ensuring every customer receives a professional, transparent, and exceptional service experience.

The ideal candidate is knowledgeable about automotive service, has strong communication and organizational skills, and understands the importance of building lasting customer relationships.

Key Responsibilities

• Greet customers promptly and professionally when they arrive for service.

• Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.

• Perform vehicle walk-arounds and identify additional maintenance or service needs.

• Prepare accurate repair orders and communicate recommended services clearly.

• Provide customers with estimates, timelines, and updates throughout the repair process.

• Communicate effectively with technicians and the Service Department to ensure work is completed accurately and efficiently.

• Review technician recommendations and explain repairs and maintenance to customers in an easy-to-understand manner.

• Obtain customer authorization before additional work is performed.

• Keep customers informed of changes to repair timelines, costs, and vehicle status.

• Conduct thorough final reviews of completed work with customers.

• Maintain accurate records and follow dealership policies and manufacturer procedures.

• Deliver a high level of customer service while meeting department performance and sales objectives.

• Promote recommended maintenance and repair services based on the customer's vehicle needs.

• Maintain a professional, organized, and positive work environment.

Qualifications

• Previous automotive dealership or automotive service experience preferred.

• Previous Service Advisor experience strongly preferred.

• Strong customer service and communication skills.

• Ability to explain automotive repairs and maintenance to customers clearly.

• Strong organizational and time-management skills.

• Ability to work effectively in a fast-paced environment.

• Professional appearance and positive attitude.

• Ability to work well with technicians, management, and other dealership departments.

• Valid driver's license and acceptable driving record.

• Ability to use computers, dealership management systems, and basic office software.

Preferred Experience

• Cadillac, Chevrolet, GMC, or GM dealership experience.

• Experience with dealership service department processes.

• Knowledge of automotive maintenance and repair procedures.

• Experience working with repair orders, estimates, warranty work, and customer-pay repairs.

• Experience using automotive dealership management systems, Dealertrack DMS, and Xtime preferred.

What We’re Looking For

The successful candidate will be:

• Customer-focused

• Professional and dependable

• Detail-oriented

• A strong communicator

• Comfortable discussing automotive repairs and maintenance

• Motivated by customer satisfaction and department performance

• Able to build trust and long-term relationships with customers

• A team player who works well with technicians and dealership management

Benefits

Benefits may include:

• Medical, dental, and vision insurance

• Paid time off

• 401(k) or retirement plan

• Employee vehicle/service discounts

• Manufacturer and dealership training

• Employee benefits and incentive programs

Benefits and compensation are subject to dealership policies and eligibility requirements.