Auto Service Advisor: Customer-Focused, Growth & Commission

Group1 Automotive, Inc.; Tulsa, Northern (OK, KY); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Commission

Growth opportunities

Job summary

Group 1 Automotive, Inc. is hiring Service Advisors in the Tulsa area to serve as the trusted link between customers and the service department.

You will help clients understand maintenance and repair needs while delivering an outstanding ownership experience, combining customer service, sales, and automotive knowledge. The role welcomes either prior Service Advisor experience or a background in automotive, customer service, retail, hospitality, or sales, with training and growth opportunities

Qualifications

• High school diploma or equivalent required.
• Experience as Automotive Service Advisor or in a customer-facing role preferred.
• Strong knowledge of vehicle maintenance and repair processes.
• Excellent communication and customer service skills.
• Ability to upsell maintenance and repairs.

Responsibilities

• Schedule appointments and greet customers, guiding service from write-up to delivery.
• Prepare accurate repair orders and estimates.
• Act as primary liaison between customers, technicians, and parts staff.
• Provide proactive updates and manage expectations during the service process.
• Identify maintenance needs and recommend services to improve safety and reliability.
• Maintain knowledge of service offerings and warranties.

Skills

Customer service

Communication

Upselling

Organization

Team collaboration

Education

High school diploma

Tools

CDK

Reynolds & Reynolds

Job description

Group 1 Automotive, Inc. is hiring Service Advisors in the Tulsa area to serve as the trusted link between customers and the service department.

You will help clients understand maintenance and repair needs while delivering an outstanding ownership experience, combining customer service, sales, and automotive knowledge. The role welcomes either prior Service Advisor experience or a background in automotive, customer service, retail, hospitality, or sales, with training and growth opportunities