Energetic Service Advisor | Health, PTO & 401(k) Benefits

Terrebonne Ford; Houma (LA); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health Insurance

PTO & Sick Leave

401(K)

Competitive Pay

Zusammenfassung

Terrebonne Ford in Houma, LA is seeking a Service Advisor to greet customers, listen to needs, obtain vehicle information, and prepare accurate estimates for labor and parts. The role emphasizes clear communication, coordinating loaner cars, and keeping customers informed about repair progress.

Ideal candidates have at least 1 year in a service department, strong automotive knowledge, and a patient, proactive approach to service. A Ford dealership background is a plus.

Qualifikationen

• High school diploma or equivalent required.
• Minimum of 1 year in service department.
• Ability to identify the problem quickly.
• Previous experience at a Ford dealership is a plus.
• Positive, friendly attitude and integrity.
• Willingness to learn new programs and repair procedures.

Aufgaben

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Kenntnisse

Customer service

Communication

Automotive knowledge

Problem solving

Teamwork

Attention to detail

Ausbildung

High school diploma or equivalent

Tools

Computer skills

Jobbeschreibung

Terrebonne Ford in Houma, LA is seeking a Service Advisor to greet customers, listen to needs, obtain vehicle information, and prepare accurate estimates for labor and parts. The role emphasizes clear communication, coordinating loaner cars, and keeping customers informed about repair progress.

Ideal candidates have at least 1 year in a service department, strong automotive knowledge, and a patient, proactive approach to service. A Ford dealership background is a plus.