Auto Service Advisor – Customer-Focused & Growth

Mullinax Ford; Mobile (AL); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life Insurance

Supplemental Insurance

Wellness Program

401(k) with match

Paid Time Off

Employee Purchase Program

Training Programs

Job summary

Mullinax Ford in Mobile, AL is seeking a Service Advisor to deliver exceptional customer service, guide clients through repair estimates, and coordinate with technicians to ensure timely service of vehicles.

The role offers a full-time schedule (Mon–Fri with alternating Saturdays) and guaranteed no nights or Sundays. Benefits include health plans, life insurance, wellness programs, 401(k) with match, paid time off, and an employee purchase program.

Qualifications

• Must be at least 18 years old
• Must have professional appearance
• Excellent written, verbal and interpersonal communication skills
• Basic vehicle knowledge
• Basic computer, email, and internet proficiency
• Able to bend, kneel, squat, stand, and lift heavy objects as needed
• Able to withstand exposure to adverse weather conditions, chemicals, odors, dirt and dust
• High school diploma or equivalent
• Valid Driver’s license with an acceptable motor vehicle driving record according to dealership guidelines
• Must be able to pass background screening and drug test

Responsibilities

• Set and prepare for appointments with customers
• Greet and consult with customers regarding applicable vehicle repairs and maintenance
• Effectively communicate with customers regarding cost and time estimates
• Distribute work between technicians efficiently
• Produce final repair orders for customers
• Clean and maintain work environment to ensure workplace safety
• Follow all Company procedures and standards
• Perform all duties as assigned

Skills

Customer service

Sales oriented

Communication skills

Professional appearance

Valid Driver’s license

Background check

Basic vehicle knowledge

Computer proficiency

Team player

Education

High school diploma or equivalent

Job description

Mullinax Ford in Mobile, AL is seeking a Service Advisor to deliver exceptional customer service, guide clients through repair estimates, and coordinate with technicians to ensure timely service of vehicles.

The role offers a full-time schedule (Mon–Fri with alternating Saturdays) and guaranteed no nights or Sundays. Benefits include health plans, life insurance, wellness programs, 401(k) with match, paid time off, and an employee purchase program.