Auto Service Advisor: Customer-Focused Car Care Expert

Fleet Farm; Monticello (MN); On-site; USD 42,000 - 58,000; Full time

Job summary

Fleet Farm in Monticello, MN is seeking an Auto Service Advisor with a customer-first attitude to determine vehicle needs, develop estimates, and create repair orders while delivering outstanding service.

Responsibilities include taking service appointments, learning Fleet Farm's tire, parts and accessories lineup, promoting services, and ensuring high-quality results and positive customer experiences. The role requires a flexible schedule including days, nights, weekends and holidays.

Qualifications

• High school diploma or GED required or preferred.
• Ability to learn basic mechanical tasks.
• Previous experience in a customer-focused role is advantageous.
• Previous experience in auto service/mechanical setting preferred.

Responsibilities

• Answer phones promptly and courteously and make overhead announcements about service specials and offers.
• Schedule service appointments for customers.
• Establish working knowledge of Fleet Farm's tires, parts and accessories.
• Promote and sell automotive products and services to meet customer needs.
• Develop service estimates by costing materials, supplies and labor and calculating customer payments.
• Occasionally perform basic maintenance tasks (oil change, fluids check, battery installs, etc).
• Assist customers with questions and handle issues while providing superior customer service.
• Assist in preparations for events and promotions.
• Promote Fleet Farm loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meet customer needs.

Education

High School Diploma or GED

Job description

Fleet Farm in Monticello, MN is seeking an Auto Service Advisor with a customer-first attitude to determine vehicle needs, develop estimates, and create repair orders while delivering outstanding service.

Responsibilities include taking service appointments, learning Fleet Farm's tire, parts and accessories lineup, promoting services, and ensuring high-quality results and positive customer experiences. The role requires a flexible schedule including days, nights, weekends and holidays.