Auto Service Advisor: Customer-First, Flexible Schedule

Fleet Farm; Appleton (WI); On-site; USD 21,000 - 34,000; Full time

Job summary

Fleet Farm is seeking an Auto Service Advisor in Appleton, WI. The role involves helping customers determine vehicle needs, verifying warranty coverage, preparing repair estimates, creating repair orders, and delivering exceptional customer service.

Key duties include answering phones, scheduling service, learning Fleet Farm’s tire and parts line, and promoting automotive products and services. Candidates should be able to lift up to 50 lbs and have a valid driver’s license.

Qualifications

• Customer-focused with strong communication and problem-solving skills.
• Willingness to learn basic mechanical tasks.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.

Responsibilities

• Answer phones promptly and courteously; announce service specials to customers.
• Schedule service appointments for customers.
• Develop knowledge of Fleet Farm’s tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor.

Skills

Customer service

Communication

Attention to detail

Learn basic mechanical tasks

Education

High School Diploma or GED

Job description

Fleet Farm is seeking an Auto Service Advisor in Appleton, WI. The role involves helping customers determine vehicle needs, verifying warranty coverage, preparing repair estimates, creating repair orders, and delivering exceptional customer service.

Key duties include answering phones, scheduling service, learning Fleet Farm’s tire and parts line, and promoting automotive products and services. Candidates should be able to lift up to 50 lbs and have a valid driver’s license.