Auto Service Advisor: Customer-First Service & Estimates

Fleet Farm; Waukee (IA); On-site; USD 38,000 - 50,000; Full time

Job summary

Fleet Farm in Iowa is seeking an Auto Service Advisor who puts customers first, can explain vehicle needs, verify warranty coverage, prepare estimates, and create repair orders while delivering exceptional service.

You will schedule appointments, promote automotive products, perform basic maintenance as needed, and support events. A high school diploma and a flexible schedule are required; prior customer service or automotive exposure is a plus.

Qualifications

• Experience in a customer-focused role is required or preferred.
• Ability to learn basic mechanical tasks.
• Excellent communication and phone etiquette.
• Willingness to work flexible days, nights, weekends and holidays.

Responsibilities

• Answer phones courteously and assist customers with vehicle service needs.
• Schedule service appointments for customers.
• Develop service estimates by costing materials, labor, and services.
• Create and manage repair orders with accuracy and speed.
• Promote and upsell automotive products and services to meet customer needs.
• Assist with basic maintenance tasks as needed.
• Maintain a high level of customer service throughout the service experience.

Skills

Customer service

Communication

Sales / upsell

Estimation

Problem solving

Education

High School Diploma or GED

Tools

None

Job description

Fleet Farm in Iowa is seeking an Auto Service Advisor who puts customers first, can explain vehicle needs, verify warranty coverage, prepare estimates, and create repair orders while delivering exceptional service.

You will schedule appointments, promote automotive products, perform basic maintenance as needed, and support events. A high school diploma and a flexible schedule are required; prior customer service or automotive exposure is a plus.