Auto Service Advisor — Customer-First Auto Care & Solutions

Fleet Farm; Menomonie (WI); On-site; USD 21,000 - 34,000; Full time

Job summary

Fleet Farm, the Auto Service Advisor role, emphasizes a customer-first attitude and a can-do work ethic in the automotive service industry. The position focuses on assisting customers with vehicle needs, creating repair orders, and delivering an outstanding service experience.

Duties include answering phones, scheduling appointments, estimating costs, and promoting Fleet Farm’s automotive products and services while maintaining high-quality work and customer satisfaction.

Qualifications

• Experience in a customer-focused role.
• Ability to communicate clearly with customers and teammates.
• Willingness to learn basic mechanical tasks and service processes.

Responsibilities

• Answer phones promptly and courteously; promote service specials.
• Schedule service appointments for customers.
• Learn Fleet Farm's tires, parts, and accessories lineup.
• Promote and sell automotive products and services.
• Develop service estimates by costing materials, labor, and payment.
• Assist customers with questions and issues; provide strong service.
• Help with event preparation and promotions.

Skills

Customer service

Communication

Learn automotive tasks

Education

High School Diploma or GED

Job description

Fleet Farm, the Auto Service Advisor role, emphasizes a customer-first attitude and a can-do work ethic in the automotive service industry. The position focuses on assisting customers with vehicle needs, creating repair orders, and delivering an outstanding service experience.

Duties include answering phones, scheduling appointments, estimating costs, and promoting Fleet Farm’s automotive products and services while maintaining high-quality work and customer satisfaction.