Auto Service Advisor & Customer Care Specialist

Fleet Farm; Fergus Falls (MN); On-site; USD 22,000 - 33,000; Full time

Job summary

Fleet Farm is seeking an Auto Service Advisor in Fergus Falls, MN, to work with customers on vehicle needs, verify warranty coverage, and develop estimates. You will create repair orders and maintain an excellent customer service experience in a busy automotive service department.

The role involves communicating with customers, scheduling service appointments, promoting automotive products, and assisting with promotions. A flexible schedule and physical capacity to lift up to 50 lbs are required.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously, and make overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm's entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Skills

Customer service

Sales

Communication

Mechanical aptitude

Education

High School Diploma or GED

Job description

Fleet Farm is seeking an Auto Service Advisor in Fergus Falls, MN, to work with customers on vehicle needs, verify warranty coverage, and develop estimates. You will create repair orders and maintain an excellent customer service experience in a busy automotive service department.

The role involves communicating with customers, scheduling service appointments, promoting automotive products, and assisting with promotions. A flexible schedule and physical capacity to lift up to 50 lbs are required.