Automotive Service Advisor - Customer-Centric & Growth Path

Blain's Farm & Fleet; Belvidere (IL); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

Short & Long Term Disability

Life Insurance

Ancillary Benefits

Identity Theft Protection

Pet Insurance

All major Holidays & Birthday off

Advanced Leadership Training Programs

Associate discount on major brands

Weekend premium pay

Job summary

Blain's Farm & Fleet in Belvidere, IL is seeking a Service Advisor to perform automotive services efficiently while delivering quality customer service. You'll assist customers, schedule service work, and explain invoices.

The role emphasizes communication, familiarity with service processes, and upselling opportunities. Prior auto repair experience is preferred, with full-time hours and benefits after 91 days.

Qualifications

• Ability to read and speak English.
• Ability to effectively communicate with customers and coworkers.
• Must be 18 years of age or older.
• Prior auto repair experience is preferred.

Responsibilities

• Assist customers with their purchases in a customer service and sales focused environment.
• Utilize computers to determine product inventory levels and product arrival dates.
• Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
• Explain work orders and invoices to customers.
• Perform Retail Cashier Duties by obtaining and processing customer payments.
• Perform oil changes using LOF procedures when required.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
• Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.

Skills

English proficiency

Communication skills

Age requirement

Auto repair experience

Job description

Blain's Farm & Fleet in Belvidere, IL is seeking a Service Advisor to perform automotive services efficiently while delivering quality customer service. You'll assist customers, schedule service work, and explain invoices.

The role emphasizes communication, familiarity with service processes, and upselling opportunities. Prior auto repair experience is preferred, with full-time hours and benefits after 91 days.