Automotive Service Advisor - Customer-Focused Tech

Blain's Farm & Fleet (Blain Supply, Inc.); Muscatine (IA); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Employee discount

Job summary

Blain’s Farm & Fleet is seeking a Service Advisor to perform automotive services in a timely and customer-focused environment. You will be trained to achieve Level I status and assist customers with purchases while using the VAST system to set up work orders and communicate with the service department.

Responsibilities include explaining invoices, processing payments, installing tires and batteries, performing oil changes, and upholding safety policies.

Qualifications

• Must have great communication skills.
• Ability to pass pre-employment drug screening and background checks.
• Ability to read and speak English.
• Ability to effectively communicate with customers and coworkers.
• Must be 18 years of age or older.
• Prior auto repair experience preferred.
• Prior retail experience preferred.

Responsibilities

• Assist customers with their purchases in a customer service and sales focused environment.
• Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
• Explain work orders and invoices to customers.
• Perform Retail Cashier Duties by obtaining and processing customer payments.
• Install batteries, balance wheels, repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
• Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.

Skills

Communication skills

Customer service

English proficiency

Job description

Blain’s Farm & Fleet is seeking a Service Advisor to perform automotive services in a timely and customer-focused environment. You will be trained to achieve Level I status and assist customers with purchases while using the VAST system to set up work orders and communicate with the service department.

Responsibilities include explaining invoices, processing payments, installing tires and batteries, performing oil changes, and upholding safety policies.