Automotive Service Advisor — Growth, Paid ASE & Benefits

Blain's Farm & Fleet (Blain Supply, Inc.); Madison (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Holidays off

Leadership training

Associate discount

401(k) with company match

ASE certifications

Job summary

Blain's Farm & Fleet in Madison, Wisconsin is seeking a Service Advisor to perform automotive services promptly while delivering quality customer service. The role includes completing work orders, scheduling service, and explaining invoices to customers.

You will help customers with purchases, operate the VAST system, and perform tire and oil service tasks. This position emphasizes safety, loss prevention, and a strong customer-focused approach.

Qualifications

• Must have great communication skills.
• Ability to pass pre-employment drug screening and background checks.
• Ability to read and speak English.
• Ability to effectively communicate with customers and coworkers.
• Must be 18 years of age or older.
• Prior auto repair experience is preferred.
• Prior retail experience preferred.

Responsibilities

• Assist customers with their purchases in a customer service and sales focused environment.
• Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
• Explain work orders and invoices to customers.
• Perform Retail Cashier Duties by obtaining and processing customer payments.
• Install batteries, balance wheels, repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
• Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.

Skills

Great communication

Customer service

English fluency

Job description

Blain's Farm & Fleet in Madison, Wisconsin is seeking a Service Advisor to perform automotive services promptly while delivering quality customer service. The role includes completing work orders, scheduling service, and explaining invoices to customers.

You will help customers with purchases, operate the VAST system, and perform tire and oil service tasks. This position emphasizes safety, loss prevention, and a strong customer-focused approach.