Auto Service Advisor — Customer Experience Leader

Naples Zoo at Caribbean Gardens; Naples (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Training

PTO & Vacation

Paid Holidays

Team Environment

Long Term Career

Job summary

Naples Nissan is seeking a Service Advisor to own the customer experience in the service lane, from greeting owners to explaining repair processes. This role welcomes individuals new to automotive service but with strong customer service or hospitality backgrounds.

You will coordinate technician scheduling, manage inquiries, and ensure every customer leaves satisfied, with a focus on professionalism and a high standard of service.

Qualifications

• Customer service mindset with a focus on the guest experience.
• Strong organizational and time management skills.
• Excellent communication with customers in person and by phone.
• Professional, neat appearance and professional demeanor.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized

Time management

Customer communication

Professional appearance

Clean driving record

Background check

Job description

Naples Nissan is seeking a Service Advisor to own the customer experience in the service lane, from greeting owners to explaining repair processes. This role welcomes individuals new to automotive service but with strong customer service or hospitality backgrounds.

You will coordinate technician scheduling, manage inquiries, and ensure every customer leaves satisfied, with a focus on professionalism and a high standard of service.