Customer-First Auto Service Advisor

TSP talent; Ramsey (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

Nissan is seeking a Customer-Focused Nissan Service Advisor to welcome customers and coordinate a transparent service experience. You will gather information, clarify symptoms, and ensure customers understand recommended maintenance and repairs.

The role emphasizes strong listening, organization, problem solving, and clear communication to keep customers informed and satisfied throughout the service process.

Qualifications

• Must demonstrate strong listening and organizational abilities.
• Ability to explain service options clearly and transparently.
• Experience in a dealership or service-advisory role is a plus.

Responsibilities

• Prepare accurate repair orders and document customer vehicle issues.
• Explain service recommendations clearly, including options, costs, and benefits.
• Update customers on service progress, timing, and any changes to pricing.
• Coordinate with technicians to ensure work is completed correctly and efficiently.
• Provide trustworthy, customer-first guidance throughout the service process.

Skills

Active listening

Organization

Problem solving

Clear communication

Customer service

Detail management

Job description

Nissan is seeking a Customer-Focused Nissan Service Advisor to welcome customers and coordinate a transparent service experience. You will gather information, clarify symptoms, and ensure customers understand recommended maintenance and repairs.

The role emphasizes strong listening, organization, problem solving, and clear communication to keep customers informed and satisfied throughout the service process.