Automotive Service Advisor – Customer Experience Pro

Germain Honda; Naples (FL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health,Dental

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and内部

Company Outings and Activities

Employee Discounts

Job summary

Germain Lexus of Naples is seeking an Automotive Service Advisor to own the customer experience in the service lane in Naples, FL. You will be the first contact for vehicle status, repairs, and diagnostics, and you will coordinate with technicians and the service team.

Responsibilities include handling calls, writing repair orders, and ensuring smooth service processes. A strong customer-service mindset and professional appearance are required.

Qualifications

• 2+ years of experience in automotive service or customer-facing roles.
• Proven track record of high customer satisfaction.
• Organized, friendly personality with strong communication skills.
• Team oriented and self-motivated with minimal supervision.
• Professional appearance and reliable driving record.

Responsibilities

• Answer service calls, set and confirm appointments.
• W rite service repair orders.
• Act as liaison between technician and customer.
• Assist customers through the service process.
• Coordinate with team for loaner availability, warranty processing and disclosures.

Skills

Excellent communication with customers

Organized and friendly

Team oriented and self-motivated

Able to work with little supervision

Clean driving record

Job description

Germain Lexus of Naples is seeking an Automotive Service Advisor to own the customer experience in the service lane in Naples, FL. You will be the first contact for vehicle status, repairs, and diagnostics, and you will coordinate with technicians and the service team.

Responsibilities include handling calls, writing repair orders, and ensuring smooth service processes. A strong customer-service mindset and professional appearance are required.