Service Advisor - Customer Experience Champion

Fort Collins Nissan; Fort Collins (CO); On-site; USD 65,000 - 120,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

Job summary

Fort Collins Nissan is seeking a Service Advisor to greet customers promptly, use service lane technology when greeting guests, obtain customer and vehicle information, and clearly report all vehicle inspection points to the customer.

You will assist customer needs with maintenance, repairs and recalls, determine and recommend needed maintenance based on age, mileage and history, prepare a complete estimate of labor and parts, and establish follow-up times.

Qualifications

• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Excellent written and verbal communication skills required.
• Team player with strong customer-service focus.

Responsibilities

• Greet customers promptly.
• Uses service lane technology when greeting guests.
• Obtain customer and vehicle information.
• Clearly report all vehicle inspection points to the customer.
• Assists customer needs with maintenance, repairs and recalls.
• Determine and recommend needed maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.
• Follows up with client for customer satisfaction.

Skills

Customer service

Communication

Team player

Computer literacy

Driver's license

Tools

Dealertrack

Job description

Fort Collins Nissan is seeking a Service Advisor to greet customers promptly, use service lane technology when greeting guests, obtain customer and vehicle information, and clearly report all vehicle inspection points to the customer.

You will assist customer needs with maintenance, repairs and recalls, determine and recommend needed maintenance based on age, mileage and history, prepare a complete estimate of labor and parts, and establish follow-up times.