Experienced Service Advisors

Naples Zoo at Caribbean Gardens; Naples (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Training

PTO & Vacation

Paid Holidays

Team Environment

Long Term Career

Job summary

Naples Nissan is seeking a Service Advisor to own the customer experience in the service lane, from greeting owners to explaining repair processes. This role welcomes individuals new to automotive service but with strong customer service or hospitality backgrounds.

You will coordinate technician scheduling, manage inquiries, and ensure every customer leaves satisfied, with a focus on professionalism and a high standard of service.

Qualifications

• Customer service mindset with a focus on the guest experience.
• Strong organizational and time management skills.
• Excellent communication with customers in person and by phone.
• Professional, neat appearance and professional demeanor.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized

Time management

Customer communication

Professional appearance

Clean driving record

Background check

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

What We Offer

• Medical / Dental / Vision Insurance
• 401(k)
• Training
• PTO & Vacation days
• Paid Holidays
• Great Culture & Team Environment
• Long Term Career Opportunities

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

About The Dealership

At Naples Nissan, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Naples Nissan is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.