Customer-First Auto Service Advisor

Napleton Nissan; Florida; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Top compensation

Family owned

Insurance

401k

Paid vacation

Paid training

Discounts

Growth opportunities

Job summary

Napleton Nissan in Clermont is seeking a Service Consultant to act as liaison between customers and technicians, presenting repair recommendations and helping keep vehicles in top shape.

In this role you will write repair orders with clear cost and time estimates, maintain transparent communication with customers, and collaborate with technicians and parts to ensure timely work while delivering outstanding service.

Qualifications

• Exceptional customer service skills
• Tech-savvy; able to learn and utilize technology
• Previous automotive service advisor experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication—keeping customers updated throughout the process
• Communicate frequently with technicians and parts to ensure timely completion of work; exhibit a positive attitude and strong work ethic with customers and co-workers

Skills

Customer service

Communication

Tech savvy

Tools

Fixed Ops Tech

Job description

Napleton Nissan in Clermont is seeking a Service Consultant to act as liaison between customers and technicians, presenting repair recommendations and helping keep vehicles in top shape.

In this role you will write repair orders with clear cost and time estimates, maintain transparent communication with customers, and collaborate with technicians and parts to ensure timely work while delivering outstanding service.