Automotive Service Advisor: Customer Care Pro

St Charles Hyundai; Saint Peters (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

Advancement

Vision insurance

Dental insurance

401K match

Life insurance

Disability insurance

Professional work environment

Job summary

St. Charles Nissan Hyundai is seeking an Automotive Service Advisor to join our team, supporting a busy service department and delivering exceptional guest experiences.

You will help customers understand services, explain procedures, and coordinate scheduling while maintaining a professional, positive attitude. As a key member of our service team, you will handle owner inquiries, provide timely updates, and ensure customers feel informed and cared.

Qualifications

• Customer service experience preferred
• Excellent communication and interpersonal skills
• Valid driver's license

Responsibilities

• Provide prompt, courteous, and effective service to customers.
• Take ownership of the customer's experience by performing tasks that leave a positive impression for the dealership.
• Provide support for all owner inquiries, by phone or in person, to ensure proper handling.
• Perform follow-up calls to customers.
• Assist with incoming calls to the service department.

Skills

Customer service

Phone etiquette

Communication

Job description

St. Charles Nissan Hyundai is seeking an Automotive Service Advisor to join our team, supporting a busy service department and delivering exceptional guest experiences.

You will help customers understand services, explain procedures, and coordinate scheduling while maintaining a professional, positive attitude. As a key member of our service team, you will handle owner inquiries, provide timely updates, and ensure customers feel informed and cared.