Auto Service Advisor — Customer Experience Leader

Luther Mankato Honda; Mankato (MN); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned and Operated

Long Term Job Security

Health and Wellness

Pet Insurance

Employee Discounts

State of the Art Facility

Paid Certification

Ongoing Certification

OEM Certification

Busy Shop

Résumé du poste

Luther Mankato Honda in Minnesota is seeking a Service Advisor to own the customer experience in the service lane. You will greet owners, explain repairs, and coordinate with technicians to ensure timely, courteous service.

Prior customer service or hospitality experience is welcome as we train in automotive specifics. You will be the first point of contact, delivering concierge-level support for inquiries, managing appointments, and helping drive a positive dealership impression through

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Responsabilités

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Connaissances

Communication

Time management

Leadership

Customer service

Description du poste

Luther Mankato Honda in Minnesota is seeking a Service Advisor to own the customer experience in the service lane. You will greet owners, explain repairs, and coordinate with technicians to ensure timely, courteous service.

Prior customer service or hospitality experience is welcome as we train in automotive specifics. You will be the first point of contact, delivering concierge-level support for inquiries, managing appointments, and helping drive a positive dealership impression through