Automotive Service Advisor: Customer Experience Champion

Group 1 Automotive; Tulsa (OK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & Disability Insurance

401(k) with Company Match

Paid Time off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Climate Controlled New Facility

Great Benefits

Job summary

Group 1 South Pointe Honda is growing and seeking an Automotive Service Advisor to join our brand-new service center. Represent the Honda brand in a modern, high-performing environment focused on delivering an exceptional customer experience.

We seek someone who loves customer service, enjoys building relationships, and thrives in a fast-paced setting. Automotive experience is a plus but not required—the Service Manager can train the right candidate with the right attitude and work ethic to

Qualifications

• Proven customer-facing sales experience required; automotive background is a plus
• Proven track record of accountability, teamwork, and initiative, with the ambition to grow into a leadership or management position within the organization
• Familiarity with CSI scores/customer surveys
• Valid driver license in the state that you will work and a good driving record
• Excellent customer service skills
• Professional appearance and work ethic
• Must pass background check, MVR, and drug screening

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Skills

Customer service

Teamwork

Leadership potential

CSI scores familiarity

Valid driver's license

Professional appearance

Background check/drug screen

Job description

Group 1 South Pointe Honda is growing and seeking an Automotive Service Advisor to join our brand-new service center. Represent the Honda brand in a modern, high-performing environment focused on delivering an exceptional customer experience.

We seek someone who loves customer service, enjoys building relationships, and thrives in a fast-paced setting. Automotive experience is a plus but not required—the Service Manager can train the right candidate with the right attitude and work ethic to