Auto Service Advisor & Customer Experience Lead

Telle Tire & Auto Service Inc; Sioux Falls (SD); On-site; USD 50,000 - 65,000; Full time

Job summary

Telle Tire & Auto Service Inc in Sioux Falls, SD is seeking an Automotive Service Advisor to consult with customers, propose services, and document repair orders accurately. You will set expectations, schedule work, and help ensure quality, safety, and customer satisfaction while maintaining compliance with service standards.

Applicants should have a high school diploma, 2+ years in customer service, and knowledge of automotive services; a valid driver's license is required.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service experience; experience as a service advisor/writer preferred.
• Knowledge of automotive service, maintenance, and repairs; familiarity with MS Office.

Responsibilities

• Utilize service history and guides to recommend services and repairs.
• Provide customers with complete and accurate written cost estimates.
• Communicate realistic promise times and set proper expectations.
• Document customer concerns, requests, causes, and corrections on repair orders.
• Adhere to warranty policies and procedures and ensure proper documentation.
• Explain completed work and charges clearly to customers.

Skills

Customer service

Sales skills

Communication

Leadership

Interpersonal skills

Organizational skills

Driving record

Education

High school diploma or equivalent education

Tools

MS Office

Job description

Telle Tire & Auto Service Inc in Sioux Falls, SD is seeking an Automotive Service Advisor to consult with customers, propose services, and document repair orders accurately. You will set expectations, schedule work, and help ensure quality, safety, and customer satisfaction while maintaining compliance with service standards.

Applicants should have a high school diploma, 2+ years in customer service, and knowledge of automotive services; a valid driver's license is required.