Automotive Service Advisor: Customer Care & Service Expert

Telle Tire & Auto Service Inc; Merriam (KS); Sur place; USD 50 000 - 65 000; Plein temps

Résumé du poste

Telle Tire & Auto Service Inc is seeking a Full Time Sales role in Merriam, KS. The Automotive Service Advisor will consult with customers, recommend services, and document concerns on repair orders to drive efficiency and revenue.

The position requires strong customer service and sales skills, a high school diploma, and at least 2 years in customer service or service writing. Knowledge of automotive service and MS Office is preferred.

Qualifications

• High school diploma or equivalent education.
• Two (2) or more years of customer service experience; experience as a service advisor or service writer preferred
• Knowledge of automotive service, maintenance, and repairs; MS Office; Basic mathematics

Responsabilités

• Utilize service history, factory maintenance guides, and internal checklists to recommend additional services and repairs
• Provide customers with a complete and accurate written cost estimate
• Communicate realistic promise times to customers and set proper expectations
• Obtain customer signatures on repair orders and ensure proper documentation
• Adhere to warranty policies and procedures
• Accurately document customer concerns, requests, causes, and corrections on repair orders
• Communicate with team leaders about incoming work and ensure efficient workflow
• Review inspection reports from technicians and manage technician time efficiently
• Monitor repair progress throughout the day, keeping customers informed of any changes to estimates, costs, or time requirements
• Obtain proper authorization before performing any additional repairs
• Explain completed work and all charges to customers clearly and effectively
• Support the Service Department by managing schedules and ordering necessary parts
• Collaborate with vendors, suppliers, and the Parts Department to ensure timely parts availability
• Maintain a clean, safe, and organized work environment
• Maintain a professional appearance and treat all colleagues with respect
• Comply with all relevant federal, state, and local regulations
• Provide excellent written and oral communication to ensure smooth service delivery

Connaissances

Customer service

Sales skills

Communication

Leadership

Problem solving

Teamwork

Formation

High school diploma

Outils

MS Office

Description du poste

Telle Tire & Auto Service Inc is seeking a Full Time Sales role in Merriam, KS. The Automotive Service Advisor will consult with customers, recommend services, and document concerns on repair orders to drive efficiency and revenue.

The position requires strong customer service and sales skills, a high school diploma, and at least 2 years in customer service or service writing. Knowledge of automotive service and MS Office is preferred.