Automotive Service Advisor: Drive Customer Satisfaction

Telle Tire & Auto Service Inc; Savage (MN); On-site; USD 50,000 - 65,000; Full time

Job summary

Telle Tire & Auto Service Inc in Savage, MN is seeking a full-time Automotive Service Advisor to consult with customers, recommend services, and document repair orders accurately. You will set expectations, provide cost estimates, and ensure clear communication throughout the service process.

This role emphasizes strong customer service, sales skills, and teamwork with the Parts and Service teams to deliver timely, high-quality automotive work and a positive customer experience.

Qualifications

• High school diploma or equivalent education.
• Two or more years of customer service experience; service advisor or writer preferred.
• Knowledge of automotive service, MS Office, and basic mathematics.

Responsibilities

• Recommend services using history and guides and document on repair orders.
• Provide customers with a complete written cost estimate.
• Set realistic promise times and manage expectations.
• Obtain signatures on repair orders and ensure proper documentation.
• Explain work and charges clearly to customers.
• Coordinate with parts and vendors to ensure timely availability.

Skills

Customer service

Sales skills

Communication

Honesty and integrity

Conflict resolution

Leadership

Interpersonal skills

Organizational skills

Willingness to training

Good driving record

Education

High school diploma or equivalent education

Tools

MS Office

Basic mathematics

Job description

Telle Tire & Auto Service Inc in Savage, MN is seeking a full-time Automotive Service Advisor to consult with customers, recommend services, and document repair orders accurately. You will set expectations, provide cost estimates, and ensure clear communication throughout the service process.

This role emphasizes strong customer service, sales skills, and teamwork with the Parts and Service teams to deliver timely, high-quality automotive work and a positive customer experience.