Automotive Service Advisor & Customer Liaison

CarMax; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth opportunities

Commitment to training and diversity

Recognition as a top employer

Job summary

A leading automotive retailer in San Antonio seeks a dedicated individual to deliver exceptional customer service. The role involves acting as a liaison between customers and technicians, ensuring effective communication and timely updates. Candidates must demonstrate strong interpersonal skills, manage repair orders, and document customer concerns accurately. Flexibility to work various shifts is essential. Join us in a dynamic environment where you can grow your career while delivering iconic customer experiences.

Qualifications

• Exceptional interpersonal skills required to meet customer needs.
• Ability to handle multiple tasks in a fast-paced environment.
• Must effectively communicate both verbally and in writing.

Responsibilities

• Assist customers with service calls and inquiries.
• Document and update customer concerns accurately.
• Create and manage repair orders for vehicles.

Skills

Customer service skills

Communication skills

Active listening skills

Telephone etiquette

Tools

Computer skills

Job description

A leading automotive retailer in San Antonio seeks a dedicated individual to deliver exceptional customer service. The role involves acting as a liaison between customers and technicians, ensuring effective communication and timely updates. Candidates must demonstrate strong interpersonal skills, manage repair orders, and document customer concerns accurately. Flexibility to work various shifts is essential. Join us in a dynamic environment where you can grow your career while delivering iconic customer experiences.