Automotive Service Advisor: Customer-Focused Growth

INFINITI of San Antonio; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Grubbs Automotive in San Antonio is seeking an Automotive Service Advisor who will be the first contact for customers needing maintenance or repairs. You will listen to concerns, assess vehicle issues, and schedule service appointments while delivering clear estimates and communication.

The role emphasizes strong customer service, accurate documentation, coordination with technicians, and ongoing knowledge of automotive systems. Experience with service software and upselling is a plus.

Qualifications

• Proven experience as an Automotive Service Advisor or similar role in the automotive industry.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in automotive systems and diagnostics.

Responsibilities

• Greet customers and conduct initial inspections of vehicles to understand issues.
• Listen carefully to customer concerns and document them accurately.
• Provide explanations and recommendations regarding repairs and maintenance.
• Schedule service appointments and ensure efficient use of workshop resources.
• Coordinate with service technicians to prioritize repairs based on customer needs and workshop capacity.
• Follow up with customers during and after service to ensure satisfaction.
• Prepare accurate cost estimates for labor and parts based on technician assessments and service manuals.
• Explain estimates to customers, addressing any questions or concerns they may have.
• Create and maintain detailed service records and documentation.
• Process invoices and payments accurately.
• Manage warranty claims and paperwork as required.
• Stay updated on automotive technology and service trends.
• Provide basic technical advice to customers when appropriate.
• Educate customers on maintenance and care requirements to prolong vehicle lifespan.
• Recommend preventive maintenance based on vehicle history and manufacturer guidelines.

Skills

Customer service

Communication

Organization

Diagnostics

Maintenance knowledge

Tools

Automotive service software

Job description

Grubbs Automotive in San Antonio is seeking an Automotive Service Advisor who will be the first contact for customers needing maintenance or repairs. You will listen to concerns, assess vehicle issues, and schedule service appointments while delivering clear estimates and communication.

The role emphasizes strong customer service, accurate documentation, coordination with technicians, and ongoing knowledge of automotive systems. Experience with service software and upselling is a plus.