SERVICE ADVISOR

Stivers-Automotive-Group; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Stivers-Automotive-Group in San Antonio, TX is seeking a Service Advisor to deliver outstanding customer service, accurately diagnosing vehicle issues and recommending services. You will build lasting customer relationships and ensure needs are met promptly in a fast-paced dealership setting.

The ideal candidate has 2+ years in automotive service, strong communication skills, and a detail-oriented approach.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience as a Service Advisor in an automotive dealership.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and provide them with a warm welcome.
• Listen to customers' concerns and accurately diagnose their vehicle's issues.
• Recommend appropriate services and provide customers with detailed explanations of the work that needs to be done.
• Maintain strong relationships with customers and ensure their needs are met in a timely and efficient manner.
• Ensure that all work is completed accurately and in a timely manner.

Skills

Customer service

Communication

Multitasking

Attention to detail

Fast-paced environment

Bilingual English/Spanish

Education

Associate's or Bachelor's degree in Business Administration or related field

ASE certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SERVICE ADVISOR

Full Time SAN ANTONIO, TX, US

30+ days ago Requisition ID: 1125

About the Role:

We are seeking a highly motivated and experienced Service Advisor to join our team in San Antonio. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring customer satisfaction by accurately diagnosing and recommending appropriate services for their vehicles. You will also be responsible for maintaining strong relationships with customers and ensuring that their needs are met in a timely and efficient manner. Your ultimate goal will be to ensure that our customers receive the highest level of service and leave our dealership feeling satisfied and confident in their vehicle's performance.

Minimum Qualifications:

• High school diploma or equivalent
• 2+ years of experience as a Service Advisor in an automotive dealership
• Excellent communication and customer service skills
• Strong attention to detail and ability to multitask
• Ability to work in a fast-paced environment

Preferred Qualifications:

• Associate's or Bachelor's degree in Business Administration or related field
• Experience with CDK Drive or other dealership management software
• ASE certification
• Bilingual in English and Spanish

Responsibilities:

• Greet customers and provide them with a warm welcome
• Listen to customers' concerns and accurately diagnose their vehicle's issues
• Recommend appropriate services and provide customers with detailed explanations of the work that needs to be done
• Maintain strong relationships with customers and ensure their needs are met in a timely and efficient manner
• Ensure that all work is completed accurately and in a timely manner

Skills:

As a Service Advisor, you will utilize your excellent communication and customer service skills to provide exceptional service to our customers. You will also use your strong attention to detail and ability to multitask to accurately diagnose and recommend appropriate services for their vehicles. Additionally, you will use your knowledge of dealership management software and ASE certification to ensure that all work is completed accurately and in a timely manner. Your ability to work in a fast-paced environment will also be crucial in ensuring that our customers receive the highest level of service.