Honda Service Advisor

Norm Reeves Subaru Rockwall; Huntington Beach (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k Matching

Tuition Reimbursement

Paid Time Off

Discounts on Services/Parts

Life Insurance

Job summary

Norm Reeves Honda Huntington Beach is seeking a Service Advisor to join our busy service drive. You’ll greet guests, discuss their vehicle needs, and coordinate with technicians to deliver a top-notch service experience.

You’ll prepare detailed repair orders, track progress, and keep guests informed of changes while maintaining a high Customer Service Index.

This onsite, full-time position offers competitive benefits and opportunities to grow with our dealership.

Qualifications

• Previous experience as a Service Advisor or similar role.
• Excellent communication and listening skills.
• Ability to explain complex information clearly to guests.

Responsibilities

• Greet guests as they arrive at the service drive.
• Communicate vehicle needs and repair options with guests.
• Prepare detailed repair orders after initial inspection with clear instructions.

Skills

Customer service

Communication

Empathy

Problem solving

Teamwork

Job description

Norm Reeves Honda Huntington Beach
Huntington Beach, CA 92648, USA

Description

Location: Huntington Beach, CA (Onsite) | Type: Full Time | Salary Range: $80,000 - $120,000

Schedule: Monday - Saturday | Sundays off with another day off mid-week.

As our Service Advisor, you7re one of the most important team members atNorm Reeves Honda in Huntington Beach.You7re responsible for creating a superNorm Reevesservice experience for our guests and using your communication skills to build the bridge between guests and technicians.

Your work will ensure our guests leave 100% satisfied with theirNorm Reevesexperience. This role is a great way to kick start your career with us!

What Youll Do:

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle
• Offer solutions and added services to guests
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions

What Youll Need:

• Previous experience as a Service Advisor in a similar setting
• A valid drivers license and acceptable driving record
• Creative, positive, team player attitude
• Ability to analyze situations and make win-win business decisions
• Honesty, empathy, and exceptional communication skills
• Leadership skills in team-based and independent settings

What We Offer:

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.