Customer-Focused Service Advisor

Nissan of Irvine; Irvine (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Training and ongoing learning opportunities

Supportive team culture

Job summary

Nissan of Irvine is seeking a knowledgeable Customer Service Representative to join their service team in Irvine, California. In this role, you will ensure customers have a smooth and positive experience from vehicle check-in to pickup, managing communications between guests and technicians.

The ideal candidate should have a background in automotive service, excellent organizational skills, and be adept at building trust with customers. A supportive team culture and professional development opportunities are offered.

Qualifications

• Experience in automotive service or customer service.
• Strong communication skills for explaining technical information.
• Attention to detail and ability to manage multiple priorities.

Responsibilities

• Greet customers and document vehicle issues.
• Write repair orders and communicate customer requests to the team.
• Provide updates on repair progress and completion times.

Skills

Customer service

Communication

Organization

Vehicle maintenance knowledge

Tools

Microsoft Outlook

Excel

Word

Job description

Nissan of Irvine is seeking a knowledgeable Customer Service Representative to join their service team in Irvine, California. In this role, you will ensure customers have a smooth and positive experience from vehicle check-in to pickup, managing communications between guests and technicians.

The ideal candidate should have a background in automotive service, excellent organizational skills, and be adept at building trust with customers. A supportive team culture and professional development opportunities are offered.