Auto Service Advisor - Customer Experience Champion

Germain Honda of Ann Arbor; Surprise, Northern (AZ, KY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health,Dental

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and内部

Company Outings and Activities

Employee Discounts

Job summary

Germain Honda of Surprise is seeking a dedicated Automotive Service Advisor to own the customer experience in the service lane, serving as the first contact for vehicle status, repairs and diagnostics. You will be versed in our service offerings, scheduling, and warranty processing.

In this role you will write repair orders, coordinate with technicians, answer calls, and guide clients through the service process with a friendly, professional demeanor.

Qualifications

• At least 2 years of experience.
• Strong record of positive customer satisfaction results.
• Organized and friendly personality.
• Fantastic communication skills with your customers.
• Professional personal appearance.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record.

Responsibilities

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Skills

Customer service

Communication skills

Team oriented

Self-motivated

Professional appearance

Work with little supervision

Organized

Clean driving record

Job description

Germain Honda of Surprise is seeking a dedicated Automotive Service Advisor to own the customer experience in the service lane, serving as the first contact for vehicle status, repairs and diagnostics. You will be versed in our service offerings, scheduling, and warranty processing.

In this role you will write repair orders, coordinate with technicians, answer calls, and guide clients through the service process with a friendly, professional demeanor.