Auto Service Advisor - Customer Experience Champion

Anderson Ford Woody Inc.; Huntsville (AL); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health Insurance with Vision & Dental

Life Insurance

Paid Vacation & Sick Leave

Paid Holidays

401(k) with Employer Match

Employee Discounts

Training & Development

Work-Life Balance

Career Growth & Promotions

Zusammenfassung

Anderson Ford Woody Inc. in Huntsville, AL seeks an experienced Service Advisor to greet customers, assess vehicle needs, and communicate repairs and costs clearly. You will coordinate with technicians and advisors to manage repair orders, ensure accuracy, and deliver exceptional customer service in a fast-paced dealership setting.

The role requires strong communication, organization, and teamwork to maintain dealership standards and a positive customer experience.

Qualifikationen

• Minimum 3 years' experience as a Service Advisor in a dealership.
• Experience in a high-volume customer service environment preferred.
• Working knowledge of dealership management systems (DMS) and service software.

Aufgaben

• Greet customers promptly and professionally, establishing trust and rapport.
• Conduct thorough vehicle walk-arounds and needs assessments.
• Explain recommended maintenance and repairs, including costs and timelines.
• Provide timely updates throughout the repair process.
• Resolve customer concerns with empathy, ownership, and professionalism.
• Promote a positive, consistent experience aligned with dealership standards.

Kenntnisse

Customer service

Communication

Time management

Team collaboration

Tools

DMS / Service software

Jobbeschreibung

Anderson Ford Woody Inc. in Huntsville, AL seeks an experienced Service Advisor to greet customers, assess vehicle needs, and communicate repairs and costs clearly. You will coordinate with technicians and advisors to manage repair orders, ensure accuracy, and deliver exceptional customer service in a fast-paced dealership setting.

The role requires strong communication, organization, and teamwork to maintain dealership standards and a positive customer experience.