Automotive Service Advisor — Customer Experience Leader

Anderson Ford Woody Inc.; Huntsville (AL); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Vision optional

Dental Insurance

Employer Provided Life Insurance

Paid Vacation and Sick Leave

Paid Holidays

401(k) with match

Employee Discounts

Paid Training and Development

Work-Life Balance

Career Growth

Zusammenfassung

Woody Anderson Ford in Huntsville, AL is seeking an experienced Service Advisor to greet customers, assess needs, and guide maintenance decisions. You will explain repairs, update customers, and ensure timely, accurate repair orders while upholding dealership standards. Collaboration with technicians and advisors is essential.

Join a team that emphasizes integrity, accountability, and a family-friendly culture, offering growth opportunities, training, and employee benefits.

Qualifikationen

• Minimum 3 years' experience as a Service Advisor in a dealership setting.
• Working knowledge of automotive maintenance and repair processes.
• Proficiency with dealership management systems (DMS) and service software.

Aufgaben

• Greet customers promptly and professionally, establishing trust and rapport.
• Conduct thorough vehicle walk-arounds and needs assessments.
• Clearly explain recommended maintenance and repairs, including costs and timelines.
• Provide timely updates throughout the repair process.
• Resolve customer concerns with empathy, ownership, and professionalism.
• Promote a positive, consistent experience aligned with dealership standards.
• Write clear, accurate repair orders reflecting technician findings and customer concerns.
• Collaborate with advisors to manage workflow and maintain efficiency.
• Escalate issues appropriately and participate in problem-solving with leadership.
• Follow dealership processes for repair orders, estimates, approvals, and delivery.
• Document customer information, vehicle concerns, and services performed.
• Manage multiple repair orders in a fast-paced environment.

Kenntnisse

Customer-focused mindset

Relationship-building

Verbal and written communication

Time management

Organizational skills

Attention to detail

Team collaboration

Adaptability

Tools

DMS

Service software

Jobbeschreibung

Woody Anderson Ford in Huntsville, AL is seeking an experienced Service Advisor to greet customers, assess needs, and guide maintenance decisions. You will explain repairs, update customers, and ensure timely, accurate repair orders while upholding dealership standards. Collaboration with technicians and advisors is essential.

Join a team that emphasizes integrity, accountability, and a family-friendly culture, offering growth opportunities, training, and employee benefits.