Automotive Service Advisor - Customer Experience Champion

Woody Anderson Ford; Huntsville (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Matching

Employee Discounts

Paid Training

Work-Life Balance

Career Growth

Job summary

Woody Anderson Ford in Huntsville, AL, is seeking a Service Advisor to greet customers, assess vehicle needs, and communicate recommended maintenance clearly. You will write accurate repair orders, explain costs, and keep customers updated through the repair process.

We value a team-focused, professional workforce. The role requires 3+ years in a dealership setting, strong customer service skills, and proficiency with DMS and service software.

Qualifications

• Minimum 3 years' experience as a Service Advisor in a dealership setting.
• Experience in a high-volume or fast-paced customer service environment.
• Working knowledge of automotive maintenance and repair processes.
• Proficiency with dealership management systems (DMS) and service software.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Greet customers promptly and professionally, establishing trust and rapport.
• Conduct thorough vehicle walk-arounds and needs assessments.
• Clearly explain recommended maintenance and repairs, including costs and timelines.
• Provide timely updates throughout the repair process.
• Resolve customer concerns with empathy, ownership, and professionalism.
• Promote a positive, consistent experience aligned with dealership standards.

Skills

Customer service

Communication

Team collaboration

Problem solving

Tools

DMS

Service software

Job description

Woody Anderson Ford in Huntsville, AL, is seeking a Service Advisor to greet customers, assess vehicle needs, and communicate recommended maintenance clearly. You will write accurate repair orders, explain costs, and keep customers updated through the repair process.

We value a team-focused, professional workforce. The role requires 3+ years in a dealership setting, strong customer service skills, and proficiency with DMS and service software.