Auto Service Advisor — Customer Champion

Delaware Tire Centers; Dover (DE); On-site; USD 40,000 - 55,000; Full time

Job summary

Delaware Tire Centers is seeking a friendly Service Advisor to join our family-owned automotive service centers in Delaware and Maryland. You will be the first point of contact with customers, advising on service needs and coordinating with technicians to ensure expectations are met.

Responsibilities include estimating repairs, ordering parts, handling phone inquiries, and maintaining a welcoming sales area. Prior tire/auto experience is a plus, with ASE and AllData knowledge beneficial.

Qualifications

• Excellent interpersonal and communication skills.
• Strong phone etiquette and customer service mindset.
• Basic computer literacy and attention to detail.
• Experience in tire or automotive service is a plus.
• Valid driver's license (preferred).
• ASE certification is a plus.

Responsibilities

• Advising current and potential customers about their service needs.
• Answering phones
• Providing superior and prompt customer service
• Preparing necessary sales and service documentation
• Helping to maintain cleanliness and organization on the sales floor and customer waiting area

Skills

Interpersonal communication

Phone handling

Basic computer skills

Auto/tire knowledge

AllData experience

ASE certification

Tools

AllData

Job description

Delaware Tire Centers is seeking a friendly Service Advisor to join our family-owned automotive service centers in Delaware and Maryland. You will be the first point of contact with customers, advising on service needs and coordinating with technicians to ensure expectations are met.

Responsibilities include estimating repairs, ordering parts, handling phone inquiries, and maintaining a welcoming sales area. Prior tire/auto experience is a plus, with ASE and AllData knowledge beneficial.