Automotive Service Advisor – Customer Experience Pro

Delaware Tire; Salisbury (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

Delaware Tire in Salisbury, Maryland, is looking for a friendly and enthusiastic Service Advisor to join their team. This role involves advising customers on their service needs, answering phones, and ensuring excellent customer service. Responsibilities include preparing documentation and helping maintain a clean environment. Candidates should have strong communication skills and a valid driver's license. Prior experience in the tire and auto industry is a plus, and ASE certification is advantageous.

Qualifications

• Strong interpersonal and communication skills are required.
• Basic computer knowledge and prior tire/auto experience is a plus.
• Willingness to be trained for job specifics.

Responsibilities

• Advising customers on service needs.
• Answering phones and providing customer service.
• Preparing service documentation and maintaining organization.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Phone skills

Education

Valid driver's license

ASE certification

Tools

AllData

Job description

Delaware Tire in Salisbury, Maryland, is looking for a friendly and enthusiastic Service Advisor to join their team. This role involves advising customers on their service needs, answering phones, and ensuring excellent customer service. Responsibilities include preparing documentation and helping maintain a clean environment. Candidates should have strong communication skills and a valid driver's license. Prior experience in the tire and auto industry is a plus, and ASE certification is advantageous.