Automotive Service Advisor

Delaware Tire Centers - Salisbury; Salisbury (MD); On-site; USD 32,000 - 43,000; Full time

Job summary

Delaware Tire Centers is seeking a friendly, customer-service oriented Service Advisor to greet customers and coordinate with technicians to meet expectations. You will estimate repairs, order parts, and ensure a positive first impression for every guest.

Ideal candidates showcase strong communication skills, basic computer knowledge, and are willing to learn the details of tire and auto services. A valid driver's license is required and ASE certification is a plus.

Qualifications

• Excellent interpersonal and phone communication skills.
• Basic computer knowledge.
• Prior tire and auto experience is a plus.
• Will train the details of this position.
• Valid driver's license.
• ASE certification is a plus.
• Prior automotive experience is helpful.

Responsibilities

• Advise current and potential customers about their service needs.
• Answer phones and direct calls as needed.
• Provide superior and prompt customer service at all times.
• Prepare necessary sales and service documentation.
• Help to maintain cleanliness and organization on the sales floor and customer waiting area.

Skills

Interpersonal communication

Phone skills

Basic computer knowledge

Driver's license

Tire/auto experience

ASE certification (plus)

Job description

Are you ready for a life long rewarding career?Delaware Tire Centers is a group of family owned automotive service centers in Delaware and Maryland. We are looking for the ideal candidate to join our growing family of professionals. We have exceeded customer expectations since 1968 serving the Delmarva area. We are seeking an enthusiastic, friendly, customer service oriented Service Advisor with excellent interpersonal and communication skills. If this is you, we would love to hear from you!

Our service advisors are the first communication the customer has with the business and provides the initial customer impression. Additionally, you will act as the liaison between the customer and the technicians ensuring the customers needs and expectations are met. Estimating repairs and ordering parts accurately are essential responsibilities of this position.

Job Responsibilities

• Advising current and potential customers about their service needs
• Answering phones
• Providing superior and prompt customer service
• Preparing necessary sales and service documentation
• Helping to maintain cleanliness and organization on the sales floor and customer waiting area

Job Qualifications

• Strong, interpersonal, communication and phone skills
• Basic computer knowledge and experience
• Prior tire and auto experience is a plus
• Will train the details of this position
• Valid driver's license
• ASE certification is a plus
• Prior automotive experience is helpful