Automotive Service Advisor - Customer Liaison & Estimator

Delaware Tire Centers - Salisbury; Salisbury (MD); On-site; USD 32,000 - 43,000; Full time

Job summary

Delaware Tire Centers is seeking a friendly, customer-service oriented Service Advisor to greet customers and coordinate with technicians to meet expectations. You will estimate repairs, order parts, and ensure a positive first impression for every guest.

Ideal candidates showcase strong communication skills, basic computer knowledge, and are willing to learn the details of tire and auto services. A valid driver's license is required and ASE certification is a plus.

Qualifications

• Excellent interpersonal and phone communication skills.
• Basic computer knowledge.
• Prior tire and auto experience is a plus.
• Will train the details of this position.
• Valid driver's license.
• ASE certification is a plus.
• Prior automotive experience is helpful.

Responsibilities

• Advise current and potential customers about their service needs.
• Answer phones and direct calls as needed.
• Provide superior and prompt customer service at all times.
• Prepare necessary sales and service documentation.
• Help to maintain cleanliness and organization on the sales floor and customer waiting area.

Skills

Interpersonal communication

Phone skills

Basic computer knowledge

Driver's license

Tire/auto experience

ASE certification (plus)

Job description

Delaware Tire Centers is seeking a friendly, customer-service oriented Service Advisor to greet customers and coordinate with technicians to meet expectations. You will estimate repairs, order parts, and ensure a positive first impression for every guest.

Ideal candidates showcase strong communication skills, basic computer knowledge, and are willing to learn the details of tire and auto services. A valid driver's license is required and ASE certification is a plus.