Automotive Service Advisor

Delaware Tire; Salisbury (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

Delaware Tire in Salisbury, Maryland, is looking for a friendly and enthusiastic Service Advisor to join their team. This role involves advising customers on their service needs, answering phones, and ensuring excellent customer service. Responsibilities include preparing documentation and helping maintain a clean environment. Candidates should have strong communication skills and a valid driver's license. Prior experience in the tire and auto industry is a plus, and ASE certification is advantageous.

Qualifications

• Strong interpersonal and communication skills are required.
• Basic computer knowledge and prior tire/auto experience is a plus.
• Willingness to be trained for job specifics.

Responsibilities

• Advising customers on service needs.
• Answering phones and providing customer service.
• Preparing service documentation and maintaining organization.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Phone skills

Education

Valid driver's license

ASE certification

Tools

AllData

Job description

Get ready for your best career experience! Delaware Tire Centers is a group of family owned automotive service centers in Delaware and Maryland. We are looking for the ideal candidate to join our growing team of business professionals. We have been in business since 1968 serving the Delmarva area. We are seeking an enthusiastic, friendly, customer service oriented Service Advisor with excellent interpersonal and communication skills. If this is you, we would love to hear from you!

Our service advisors are the first communication the customer has with the business and provides the initial customer impression. Additionally, you will act as the liaison between the customer and the technicians ensuring the customers needs and expectations are met. Estimating repairs and ordering parts accurately are essential responsibilities of this position.

Job Responsibilities

• Advising current and potential customers about their service needs
• Answering phones
• Providing superior and prompt customer service
• Preparing necessary sales and service documentation
• Helping to maintain cleanliness and organization on the sales floor and customer waiting area

Job Qualifications

• Strong, interpersonal, communication and phone skills
• Basic computer knowledge and experience
• Prior tire and auto experience is a plus
• Will train the details of this position
• Valid driver's license
• ASE certification is a plus
• Prior experience with AllDatais helpful