Auto Service Advisor: Customer-Centric Support

Car Pros Automotive Group; Moreno Valley (CA); On-site; USD 35,000 - 139,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life/AD&D insurance

401(k) plan

Paid time off

Job summary

Car Pros Automotive Group in Moreno Valley, CA, is seeking a Service Advisor to enhance the customer experience by guiding vehicle service needs and coordinating with the service department.

The role requires strong communication, organization, and teamwork in a fast-paced automotive environment. Training and career growth opportunities are offered within a comprehensive benefits package.

Qualifications

• Clear and professional communication with customers and colleagues.
• Ability to organize multiple customer needs simultaneously.
• Follow-through and keep customers informed.
• Team player who supports technicians and management.
• Pride in accuracy, professionalism, and customer satisfaction.
• Dependable with a positive attitude in a busy dealership environment.

Responsibilities

• Greet customers promptly as they enter the service area.
• Listen to concerns and ask questions to identify service needs.
• Inspect vehicles as needed to assess repair requirements.
• Prepare accurate, itemized repair estimates and work orders.
• Answer inquiries in person and by phone.
• Communicate status and completion times to customers throughout the process.
• Close repair orders promptly after work is completed.

Skills

Customer service

Communication

Organizational skills

Teamwork

Attention to detail

Problem solving

Tools

Automotive software

CRM software

Job description

Car Pros Automotive Group in Moreno Valley, CA, is seeking a Service Advisor to enhance the customer experience by guiding vehicle service needs and coordinating with the service department.

The role requires strong communication, organization, and teamwork in a fast-paced automotive environment. Training and career growth opportunities are offered within a comprehensive benefits package.