Automotive Service Advisor: Customer-First & Flexible Schedule

Ultipro; Sioux City (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Fleet Farm is seeking an Auto Service Advisor who works with customers to determine vehicle needs, verifies warranty coverage, develops estimates, creates repair orders, and maintains a high level of customer service.

The role requires strong communication, ability to schedule appointments, promote automotive products, and occasionally assist with basic maintenance tasks while ensuring quality service and positive customer experiences.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously, and making overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Skills

Customer service

Sales skills

Phone etiquette

Learn basic mechanical tasks

Flexibility

Lifting up to 50 lbs

Education

High School Diploma or GED

Job description

Fleet Farm is seeking an Auto Service Advisor who works with customers to determine vehicle needs, verifies warranty coverage, develops estimates, creates repair orders, and maintains a high level of customer service.

The role requires strong communication, ability to schedule appointments, promote automotive products, and occasionally assist with basic maintenance tasks while ensuring quality service and positive customer experiences.