Auto Service Advisor: Customer-Centric Liaison & Growth

Ourisman Chrysler Dodge Jeep Ram of Woodbridge; Woodbridge (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance options

Short-term and Long-term disability

401(k) plan with company match

Paid time off and holiday leave

Opportunities for professional dev. &h

growth

Job summary

Ourisman Automotive Group is seeking a motivated and customer-focused Service Advisor to join our team. You will act as a liaison between customers and our service technicians, ensuring timely and accurate vehicle maintenance and repairs.

Responsibilities include greeting customers, scheduling appointments, communicating work orders, providing clear cost estimates, and maintaining thorough records. A background in automotive service and proficiency with service software are preferred.

Qualifications

• Previous experience as a Service Advisor or in a similar role in the automotive industry is preferred.
• Excellent communication and interpersonal skills, strong organizational abilities, and a customer-oriented approach.
• Familiarity with automotive service software and Microsoft Office Suite.
• Basic understanding of automotive systems and repair procedures.

Responsibilities

• Greet customers and assess their vehicle service needs in a friendly and professional manner.
• Schedule appointments, and communicate work orders to technicians, ensuring that repairs and maintenance are performed accurately and on time.
• Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations.
• Provide accurate cost estimates and obtain customer authorization before initiating repairs.
• Keep customers informed about the status of their vehicle and any changes to the estimated completion time.
• Maintain detailed records of all customer interactions, services performed, and parts used.
• Promote dealership services and products to enhance customer satisfaction and drive business growth.

Skills

Excellent communication

Customer-oriented approach

Strong organizational abilities

Tools

Automotive service software

Microsoft Office Suite

Job description

Ourisman Automotive Group is seeking a motivated and customer-focused Service Advisor to join our team. You will act as a liaison between customers and our service technicians, ensuring timely and accurate vehicle maintenance and repairs.

Responsibilities include greeting customers, scheduling appointments, communicating work orders, providing clear cost estimates, and maintaining thorough records. A background in automotive service and proficiency with service software are preferred.